Pay My Water Bill
Customer Options for Paying Utility Bills
To enroll in eUtilities, please have your full account number ready. Also, be ready to provide the name on the account as it appears on your bill. We recommend that you have a copy of your bill on hand the first few times you log in. This will make the process easy. If you do encounter problems during the login process or while trying to use the system, please contact the City's Utility Billing Department at 214-987-5322. Please note - When signing up for recurring credit card payments, be aware that a billing cycle has to complete before your credit card is charged for payment.
eUtilities provides you with the ability to:
- Securely pay your City of University Park water bill
- View prior billing cycle consumption history
- Billing and payment history
- Enroll in the paperless eBill program
- Enroll in automatic online billing
Customers may pay their bill online anytime. For first-time users, your account will be verified during normal business hours. Customers may also choose to enroll in automatic online billing to ensure they never miss a payment or are charged late fees and penalties. This service accepts the four major credit cards (American Express, Visa, Mastercard, and Discover) and after signing up, the credit card on file will be charged on the water bill's due date. There are no additional fees to enroll in automatic billing. Customers can enroll in automatic billing by clicking on the "Credit Card Enrollment" tab once they log into their utility account. Please note - When signing up for recurring credit card payments, be aware that a billing cycle has to complete before your credit card is charged for payment.
Automatic Bank Draft
Customers are encouraged to pay by automatic bank draft (ABD). With ABD, the customer's chosen bank account is electronically debited one day before payment is due each month. Customers still receive a bill for information purposes two weeks before the draft date. There is no additional charge to enroll in the City's ABD program. Click on the link below to download a copy of the ABD application.
Customers should use the City remittance stub and envelope when paying by mail. Remittance envelopes are provided with the monthly bill and are pre-printed with the address for the City's lockbox payment processor. If the remittance stub is not used and no reference information is provided on the check, there may be a delay in posting the payment to the proper account.
Customers may call the billing office at the numbers listed below and pay via credit card. Currently, this may only be done during normal business hours.
In-Person / Drop off
Of course, customers are welcome to stop by City Hall and pay at the billing office. Drop-off payments may be deposited in the red fire hydrant located at the front 24-hour entrance of City Hall.
For more information, contact the Utility Billing office.
University Park has partnered with WaterSmart to provide an online Customer Water Use Portal helping residents monitor water consumption while at home or away, avoid costly leaks, and contribute to the City's water-saving goals.