- Call the City's 311 lines (24 hours a day).
- Voice Over-Internet phone users may have to dial to connect with the 311 call taker or call 214-987-5496.
In an emergency due to broken or frozen pipes, it is important to know the location of your home's water shut-off valve. The City has prepared a brochure illustrating the simple few actions that are needed to turn the water off and turn the water back on.
Download and print the How to Turn Off Your Water at the Meter (PDF).